PRIVACY POLICY
At sella concept we are committed to protecting the privacy of our clients. We consider the privacy and protection of our clients’ data, both corporate and personal, to be of the utmost importance.
Our Privacy Policy is set out below and is designed to give clarity on what information we gather and how we use it. The policy complies with the GDRP Law, Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and is designed to give you control over how much you hear from us.
If at any point you have further questions on how we handle our information internally, please contact us.
THE INFORMATION WE COLLECT
Details you provide us with about yourself and/or company will be held on our system for informative purposes, customer support, to facilitate order processing and marketing/advertising.
sella concept collects client contact information from orders placed online, trade account applications forms, product specification request forms, website browsing behaviour, online chat conversations, email correspondence, posted or telephone enquiries on our goods and services, or if contact details are exchanged in person. An individual’s contact data may be stored alongside any previous order history.
This information may contain:
Personal contact information - name, company name, delivery or billing address, email address, contact phone numbers, professional title.
Information regarding our products/services - details about products or services you have purchased/ enquired about.
Information history - previous orders, payments against previous orders, credit history.
Professional details – information you provide when applying for employment.
Online browsing activity
When you browse our website we may also collect non-personally identifiable information such as what kind of device you used to view the website, the browser application, your browsing behaviour such as how many pages you visited, and information about how you navigated to the website – for example through a search engine, or by clicking on an advert. We may also collect your IP address.
Marketing email requests
This Site uses Flodesk as its email marketing automation platform. When you subscribe, Flodesk collects your name and email address. By subscribing, you acknowledge that the information you provide will be transferred to Flodesk for processing in accordance with their Privacy Policy and Terms of Service, and you agree that Flodesk may process your information in accordance with these terms. The information you submit will be kept until you request otherwise.
How we process your information
When you submit your personal information you are asked to consent to us using your information for the purposes set forth in this privacy policy. We only collect information that you provide to us: if you would prefer us not to collect any personal information from you, please do not provide us with any such information.
Where necessary, we share personal data with third parties. Examples of this may include:
When working with our partner suppliers, where they require contact details to fulfil our contracted services to the client.
Where we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
With third-party IT companies employed to provide processing and storage services.
Where information is shared with a processor, information will be securely transferred, and the data processor is obliged to maintain its security, and only use it for the purposes intended.
Use of your data for marketing purposes
If you agree, we intend to send you relevant information regarding updates on our new collections, projects, and events by email. These emails are infrequent, and we hope are appropriately judged to contain valuable content of interest for our clients and contacts.
We may also use your browsing behaviour to serve you personalised content on the site or provide you with relevant online advertising relating to our brand and products. The data we gather in this context is non-personally identifiable. Please see the section on the use of cookies below.
We may gather this information in person, over the telephone, by email or through our website (see information on cookies below).
HOW WE USE THIS INFORMATION
We will be transparent in our dealings with you and will tell you how we use your information. We gather this information for the purposes of communicating with you, for carrying out our obligations to you and for invoicing. The relevant information is then used by us to provide you with statements of your account and to communicate with you about this and any other matter relating to you. We train our staff so that they are aware of their privacy obligations.
We may also wish to provide you with information about new products, changes to our products and services, as well as events and other services and products which may be of interest to you. If you would rather not receive this information, please email studio@sella-concept.com.
We will not voluntarily disclose your personal data with anyone outside our company. However, we may disclose such information if required to do so by a valid Court Order or if requested to do so by regulatory authorities and appropriate agencies to conduct anti-money laundering activity and to assist with fraud protection.
OUR WEBSITE AND COOKIES
When you visit our website, sella-concept.com, we may store some information (commonly known as a ‘Cookie’ on your computer or device). Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your information around the web. Credit card details and passwords are not stored in cookies. A cookie helps you to get the best out of the site and for us to provide you with a more customised service. We use cookies for the following purposes:
we use cookies so that you do not have to re-enter your details every time you visit our site; and
we use cookies to track how our site is used and to improve and update our content.
You can block or erase cookies from your computer or device if you want to, but certain parts of our site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.
Essential
These cookies are necessary for the correct functioning of the website, and they cannot be deactivated on our systems. Generally speaking, they are configured to respond to actions made by you when requesting services, such as adjusting your privacy preferences, logging in to your account or filling out forms. You can configure your browser to block these cookies or alert you when they are present; however, some parts of the platform will not work without them.
Functionality
Functionality cookies help us verify your account and device so we can make it easier for you to access the website and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login and payment credentials and to remember choices you’ve made on the website such as your subscription preferences.
Analysis
Analysis cookies help us analyse how the website is being accessed and used, and enable us to track performance of the website. They help us to know which pages are the most and least popular, and how many people visit the website.
Advertising
These cookies are put in place by our advertising partners and can be present throughout the entire platform. Advertising cookies are used to collect information about the content you’ve viewed and to provide the best advertising experience. If you do not allow these cookies, you may receive advertising that is less targeted to you.
Security
To protect your personal information, we take all reasonable legal, technical and organisational measures and precautions within our sphere of responsibility, as well as following industry best practices; to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
YOUR RIGHTS
Alongside the opportunity to unsubscribe from marketing/promotional emails, clients can also request to have all personal data removed from the our systems. This is to be requested in writing in order to acknowledge authenticity, to studio@sella-concept.com. We commit to never passing on your personal information to third parties unless we are required to do so by law.
By providing personal information to Sella Concept in any of the ways described in this policy, the Subject is agreeing that they are authorised to provide the information, and that they accept this privacy policy and that SeLLa Concept is authorised to process it.
We reserve the right to modify this Privacy Policy at any time. Last Updated 04/12/23.
YOUR CONSENT
By submitting your information, you consent to the use of that information as set out in this policy. If we change our policy, we will post the changes on this page and place a notification on the website, so that you can be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.
CONTACTING US
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail tostudio@sella-concept.com