TERMS & CONDITIONS

We, SELLA CONcept (trading name), are SELLA C STUDIO LIMITED (company number 10026587) and our registered office is at Cloudesley House, 16b Cloudesley St, London N1 0HU

 

YOUR ORDER AND OUR PRODUCTS

You are responsible for ensuring that your order for products (Order) is complete and accurate and for ensuring that your measurements are accurate. Your Order constitutes an offer to purchase the Products and the Order will only be deemed to be accepted when we issue a written confirmation or acceptance of the Order, or when we start to fulfil it, at which point a contract comes into existence.

Sometimes we do reject Orders, for example because a product is unexpectedly out of stock, because you are located outside our delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

As our products are all unique and bespoke, they feature natural variations in matters such as colour and finish. Any samples, drawings, descriptive matter or advertising produced by us, including any contained on our website at https://www.sella-concept.com or in our catalogues or brochures only provide an approximate idea of the products referred to in them. They do not form part of our contract and do not have any contractual force.

You are responsible for ensuring that the products are the correct size for the space in which you wish to place them. We endeavour to ensure that any measurements we provide are correct, but given the products in question are made to order and unique they feature natural variations, we cannot be responsible for any inaccuracies in measurements.

PRICE AND PAYMENT

We charge you 75% of the total price for the products up front, and the final 25% is payable before we deliver the products.

In addition to the charges for the Products, you will pay delivery costs as set out to you at the point of your Order. Delivery costs will depend on the size (and quantity) of your products, and on which delivery option you choose.

You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding.

If the rate of VAT changes between your Order date and the date you make payment, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

DELIVERY

We will deliver the Products to the location set out in the Order or such other location as we agree with you at any time after the Order. You are responsible for choosing the appropriate delivery method for your purposes, and both kerbside and white glove delivery options are available on most of our products.

You will ensure that you are able to take delivery on the proposed delivery date, including by ensuring that the premises are properly prepared for delivery. You will ensure that the delivery location is fully accessible for delivery of the Products, and if it is not possible to deliver the Products to the exact place you wish due to access issues, you will be responsible for any additional costs incurred by us including rearranged delivery and storage.

Given pieces are handmade and incorporate multiple bespoke elements, any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Products that is caused by a circumstance that is outside our reasonable control (including accessibility issues at your premises), or by your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the products.

We may charge you additional sums if you do not give us information that we have requested about how we can access your property for delivery or installation, or if you don't do preparatory work for installation, as agreed with us. For example, we might need to re-deliver the Product(s) on another vehicle or with extra manpower or reschedule delivery services.

RETURNS

All of our products are unique, handmade, bespoke pieces. They are therefore not subject to any automatic right to cancel or return.

If you wish to return any products, you should contact us at studio@sella-concept.com

We warrant that the products will, for a warranty period of 6 months from delivery:

  • conform in all material respects with their description (subject to natural variations as referred to in the “Your Order and Our Products” section above);

  • be free from material defects in design, material and workmanship;

  • be of satisfactory quality; and

  • be fit for any purpose held out by us.

 

If you think there is something wrong with your products, you should contact us within 30 days of delivery. If you do not do so then the products are deemed to be accepted.

We will repair or replace within a reasonable time, any product that fails to comply with the above, provided that you must:

  • you give us notice in writing within 30 days that a product does not comply;

  • provide us with evidence of any defect;

  • give us reasonable opportunity of examining the product; and

  • return Product to us at our cost to allow us to carry out such examination

We only refund standard delivery costs. We don't refund any extra you have paid for white glover delivery, express delivery or any other enhanced delivery option.

We will not be liable for a product's failure to comply if:

  • you make any further use of the product after telling us it is non-compliant;

  • the defect arises because you failed to follow our instructions as to the storage, installation, commissioning, use or maintenance of the product;

  • the defect arises because we followed any drawing, design or specification supplied by you;

  • you alter or repair the product without our written consent; or

  • the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions. 

DESIGNS AND INTELLECTUAL PROPERTY RIGHTS

As our products are so unique in nature, a large number of them attract protection under intellectual property law, including a number of them being registered as registered designs.

It is therefore unlawful to copy any part of our designs without our written permission.

OWNERSHIP AND RISK

You will own the products once we have received payment in full.

The products will be at your risk from the point of collection from our premises by your chosen delivery company.  We will not insure the products after the point of collection, as the responsibility for insurance will rest with the delivery company chosen. If you wish to obtain further insurance above this then you should obtain your own insurance for the products to be insured from that point.

CHANGES TO PRODUCTS AND THESE TERMS

We can always change a product to reflect changes in relevant laws and regulatory requirements or to make minor technical adjustments and improvements.

We can stop providing a product, and if we do so we will let you know as soon as reasonably practicable and will refund any sums you have paid in advance for products that won't be provided going forward.

LIMITATIONS ON LIABILITY

Our maximum liability for our failure to comply with our contract with you is to provide you with a full refund.

We are not responsible for any loss if it was not obvious that it would happen and if nothing you said to us meant we should have expected it. We are not responsible for any loss caused by an event outside of our reasonable control.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; defective Products under the Consumer Protection Act 1987; or any other where it would be unlawful for us to exclude or restrict liability. 

USE OF PERSONAL DATA

We use any personal data you provide to us in accordance with our Privacy Notice.

OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

We can transfer our contract with you, so that a different organisation is responsible for supplying your Product. We will tell you in writing if this happens. You can only transfer your contract with us to someone else if we agree to this.

The contract is between you and us. Nobody else can enforce it.

These terms constitute the entire agreement between us and you, and we each acknowledge that we have not relied on anything that is not set out in these terms or your Order.

No variation of this contract shall be effective unless it is in writing and signed by both of us.

If a court invalidates or declares unlawful some of these terms, the rest of them will still apply.

Even if we delay in enforcing this contract, we can still enforce it later.

GOVERNING LAW AND JURISDICTION

These terms are governed by English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them.

CUSTOMER QUERIES

If you have any queries in relation to your Order, our products, or any other matter, please do not hesitate to contact us at studio@sella-concept.com